With more than 100 years of experience our support teams are here to help. Find the support you need using the below options or contact us

Common FAQs from our customers

How can I find the price and availability of an item?

Enter what you know of the item's part number into the Search box at the top of the screen and click ‘The Magnifying Glass’. A list of all the possible matches will be produced. From this list select the item you are looking for, then enter a quantity into the 'Quantity' box, and click the 'Add to Basket' button.

How do I proceed if I have a large list of items to check?

First, you will need to have your data in a spreadsheet. Then "click" on 'Quick Basket', located underneath the 'Search' box on the Home page, and simply copy and paste the part numbers from your spreadsheet. "Click" ‘Next’, then follow the simple instructions on the screen.

How long will delivery take if the item is in stock?

If you order items that are shown as 'in stock' and your order is submitted before our parcel collection Mon-Fri (excluding Public Holidays) then your order will be dispatched on the same day.

How long will delivery take for an item shown 'not in stock'?

If you order an item with a zero stock value, then delivery will be dependent on the lead-time from the manufacturer. We will, however acknowledge receipt of your order and indicate the approximate delivery date.

How do I order the goods and have the order added to my account?

From the website as a 'logged in' customer, you can proceed to the checkout stage and have the order added to your credit account. Once your order is placed you will receive a comprehensive Order Acknowledgement stating all prices and expected delivery dates.

If I pay by credit card, when will my card be debited?

Your credit card will be debited immediately, even if your goods are not in stock. On receipt of your order we will send you, within one working day, an acknowledgement stating the approximate delivery date of your order.

How do I buy goods if I do not have a ROI address?

You will currently need to request a quote online. One of our customer service experts will then discuss delivery and payment options with you. We hope to soon allow export orders to be placed online.

How do I obtain a user ID and password?

If you currently have a credit account, then you can register online, go to the login page and follow the instructions. If you don't currently have a credit account, you can also create an account by completing the new account application found in the 'login/signup' section.

What happens if I don't remove items from my basket before I log out?

On completion of checkout your basket will be emptied; alternatively, if you log out before checking out, your basket will save its contents for the next time you log in.

Delivery from Kempston Controls

Our stocks are closely managed to ensure that we have the most sought-after items ready for delivery. If we receive your order before 4.00pm Mon-Fri, we will despatch your goods the same day.

Standard Delivery

Standard delivery is available across the ROI usually within a few working days.

International Delivery

Export shipping is available for fast international delivery subject to location.

Other Delivery Options

Prefer to collect or need an order faster? Learn more about other delivery options here.